STORE PURCHASE REFUNDS/EXCHANGES

Returns


We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you need to return your product, please review the information below.


• Returns must be made within 10 days of your receipt date/purchase for a refund.


• Merchandise must be in its original, unopened, and unused condition.


• We regret that we do not refund original shipping costs with the return.


• Please note on the front side of your receipt or packing slip the reason for your return.


• Please mail your return to:

Island Esthetics
1309 Ynez Place

Coronado, CA. 92064


• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).


• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.


• All returns will be credited to the original credit card used at the time of purchase.


• Returns will be processed within 1-2 weeks of our office receiving your item.


• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.


• Only items purchased on islandesthetics.com may be accepted for a return. Empty containers cannot be accepted for refund.



• We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of the products we sell, but certain ingredients may cause irritation to very sensitive skin. If you’re having trouble deciding what products might work best for your skin contact us for a recommendation. We’re happy to help!


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*Starting September 1, 2022 All appointments is done via the online booking system only.